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Housing Data Hub

Housing Data Hub

Providing a single view of assets and customers

At a glance

Sentinel’s Housing Hub transforms housing operations by providing a comprehensive and up-to-date single view of both assets and customers.

By integrating wide-ranging data and feeding enhanced information into front-line systems, the Hub drives improved customer service and asset management, while also helping to reduce risk and fraud.

Working alongside existing housing management software, the Hub also issues automatic alerts to guide proactive management.

Key benefits 

  • Enhanced asset and void management 
    Build a deeper understanding of properties and their condition through a holistic view of information including occupancy, repairs, refurbishments and warranties.

  • A better understanding of customers 
    Respond to customers and address financial risks, particularly with the advent of Universal Credit, based on clear knowledge of your tenants and any history of anti-social behaviour or arrears.
  • Improved data quality and more informed decision making 
    The Hub tackles the data quality issues faced by the housing sector, helping providers to make the best use of the information they already hold and enabling them to look forward to a data-rich future.

  • Supporting mergers 
    Where housing organisations join forces, the Hub integrates their separate data into an agreed format, with Sentinel’s data migration experts providing additional input where required.
  • Reducing fraud 
    Sentinel's technology automatically highlights data patterns and anomalies that are associated with fraud. It even overcomes attempts by individuals to disguise their real identity, e.g. detecting where names are deliberately transposed (forename to middle name) or making abbreviated/phonetic matches (e.g. Ade Smith = Adrian Smythe).

Additional features

Automatic updates and alerts

Data is automatically processed on a daily basis and the Hub provides real-time alerts every time a customer or asset crosses a client’s threshold criteria.

Easy to configure 

The Hub operates by using a set of processes, rules and algorithms. Sentinel does the hard bit to ensure it can be easily configured by clients to meet their specific business needs.

Security and GDPR compliance

All our solutions feature in-built data protection to help organisations comply with data regulations. Access is also fully controlled.

+44(0)800 612 2116