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Enabling Devon County Council to target families in need of support

Devon County Council is using Sentinel’s Data Hub technology to help it meet Phase 2 of the national Troubled Families programme.

The Troubled Families programme’s initial phase focused on identifying and working with families with educational, crime/antisocial behaviour and employment issues.

Moving forward, the second phase encompassed up to 30 qualifying criteria and a move from working with 1,370 families to approximately 4,500. In addition, there was an increased requirement for reporting to MHCLG.

The expanded programme required a system solution to support the gathering of information to identify individuals and households that would qualify and, using scoring techniques, provide prioritised lists of families for local teams to work with.

There were additional requirements for information analysis and extensive reporting, including supporting the Payment by Results (PBR) reporting and the Cost Saving Calculator work also required by MHCLG.

Devon choose the Sentinel Think Families solution to meet all of its Troubled Families Phase 2 requirements, in particular the need to integrate personal and family data from its very wide range of partner agencies across its region, including neighbouring authorities.

Sentinel Director Graham McCusker said: “We were impressed at how many data sharing agreements Devon has, and at the large scope of information it has access to. Merging such a wide range of information from different types of partner agency is just the sort of challenge we relish, and we know that this scope is set to grow and grow as Devon starts to take full advantage of our Data Hub technology.”


Birmingham Children's Trust
Supporting Troubled Families Phase 2


London Borough of Tower Hamlets
Providing a Single View of Citizens

For more information

Sentinel Brochure