Wide-ranging applications and benefits include:
Developing right-first-time services
The rich intelligence provided by the Data Hub supports the development and delivery of primary and complementary services that meet a clear need, are sustainable, and appropriately resourced.
A greater understanding of risk to the organisation and customers
Chronological records highlight any history of arrears or anti-social behaviour, as well as health-related incidents such as falls, allowing close monitoring of known issues and early warning of changing living requirements. Target cohorts can easily be identified using powerful profiling functionality based on criteria set and managed by relevant teams.
Improved collaboration
Access to accurate, unified data leads to more consistent delivery by internal teams and contractors, plus a better understanding of how to work with local authorities and other partner agencies to develop and deliver support services.
Enhancing reputation
Improved customer understanding and provision provides a competitive edge by building loyalty and trust through a reputation for reliable, quality services.
Unified data for easier reporting
All information contained by the Hub is simple to sort and extract, ensuring reporting requirements can be met quickly and easily.