Customer Data Hub for Housing Organisations

Improving services through a better understanding of people

Driving a data-led response to customers' needs

Sentinel’s Data Hub helps housing organisations to understand and respond to customers' current and future needs.

Providing an accurate single view, the Hub integrates any number of data streams to form up-to-date, holistic records for all kinds of customers.

Information can also be fed back into existing systems, improving customer management by providing a comprehensive picture of people, a deeper understanding of the services they need and what their future requirements are likely to be.

This insight empowers organisations to deliver modern, efficient housing services and achieve their objectives by becoming more needs-driven, proactive and innovative.

It also helps them to identify and meet the expectations of a diverse customer base, including individuals who are vulnerable or have specific needs.

Wide-ranging applications and benefits include:

Developing right-first-time services
The rich intelligence provided by the Data Hub supports the development and delivery of primary and complementary services that meet a clear need, are sustainable, and appropriately resourced.

A greater understanding of risk to the organisation and customers
Chronological records highlight any history of arrears or anti-social behaviour, as well as health-related incidents such as falls, allowing close monitoring of known issues and early warning of changing living requirements. Target cohorts can easily be identified using powerful profiling functionality based on criteria set and managed by relevant teams.

Improved collaboration
Access to accurate, unified data leads to more consistent delivery by internal teams and contractors, plus a better understanding of how to work with local authorities and other partner agencies to develop and deliver support services.

Enhancing reputation
Improved customer understanding and provision provides a competitive edge by building loyalty and trust through a reputation for reliable, quality services.

Unified data for easier reporting
All information contained by the Hub is simple to sort and extract, ensuring reporting requirements can be met quickly and easily.

Secure, flexible, user-focused data technology

Sentinel’s software is flexible and easy to implement with data views that can be configured to meet the requirements of specific teams. Features include:

The ability to integrate information from dozens of data streams and systems, both internal and external.
A complete chronology to customer records.
Fully configurable, putting you in control of setting profiling criteria and scenarios that trigger automatic alerts for all relevant teams when action needs to be taken.
Comprehensive security and data governance features include easy-to-set permissions and access levels. All our solutions feature in-built data protection and settings to help housing organisations comply with the General Data Protection Regulation (GDPR) and other controls relating to the use and sharing of personal or sensitive personal information.