Improving How Early Help is Delivered
Local authorities are under pressure to coordinate early help services more efficiently, with growing caseloads, multiple agencies involved, and the need for timely, targeted support for families.
The Family Support Planning (FSP) Tool provides a secure, digital space for lead professionals to create, manage, and review support plans. It brings together key information from local authority teams and partner services, helping practitioners work collaboratively, reduce duplication, and keep families at the centre of the process, ensuring support is consistent, coordinated, and delivered at the right time.
Powerful Features, Real Impact
Digital Planning & Case Management
Create, update, and manage Family Support Plans in one secure online space — replacing outdated forms and improving visibility for lead professionals.
Smart Workflows & Review Tracking
Built-in 6- and 12-week reminders and pre-filled review forms reduce admin and ensure plans are regularly updated without duplication.
Flexible Case Ownership
Easily transfer plans between lead professionals when responsibilities change, maintaining continuity and clear handover.
Collaborative, Multi-Agency Access
Enable secure collaboration across local authority teams and partners, with controlled access and shared responsibility.
Success Story
Portsmouth City Council
Portsmouth City Council has adopted the FSP Portal as a core part of its early help approach, replacing outdated manual processes with a streamlined digital system. Lead workers now benefit from automatic review reminders at key milestones, reduced duplication through pre-filled actions, and the ability to easily transfer plans when responsibilities change. This has improved consistency, saved time across teams, and strengthened continuity of support for families.
