Customer Success Story:
North Yorkshire Council
Background
North Yorkshire Council (NYC) delivers children’s social care services across one of England’s largest counties. As part of its ambition to achieve and sustain an Outstanding rating, NYC launched a major transformation programme to improve how information about children and young people was shared across council teams and partner agencies.
The Challenge
NYC’s Children and Young People’s Service needed a better way to safeguard vulnerable children. Critical information about a child was spread across multiple council systems and external partners such as Health and Police, making it time-consuming for frontline staff to access a complete picture at first contact.
The council required a secure, scalable solution to create a single, accurate and up-to-date ‘golden record’ for each child, reducing duplication, improving decision-making, and enabling earlier intervention.
Solution
Sentinel implemented its Data Integration Platform and Single View of Child (SVoC) Portal for NYCC’s Multi-Agency Safeguarding Teams (MAST). The platform integrated data from multiple council systems and partner agencies into one trusted view, matching and profiling records to create a holistic, longitudinal picture of each child. This enabled staff to quickly access all relevant information at first contact, while additional portal views could be securely shared with external partners as needed.
North Yorkshire then extended the MAST solution to include a Partner Portal for the safeguarding team at North Yorkshire Police so they could share data more efficiently. Afterwards, they implemented the Supporting Families Phase 3 solution.
“Having the platform Sentinel provide at the front door helps social workers.... The Single View of Child has been received positively and even after only a few weeks has made an impact, using a much broader set of data to make the right decisions at the right time.”
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Jess Markwart
Group Manager Access and Multiple Vulnerabilities,
North Yorkshire County Council
Results
The implementation of Sentinel’s Single View of Child solution delivered immediate and measurable impact for North Yorkshire Council.
Frontline staff gained rapid access to complete, up-to-date information at the point of need
Reduced time spent searching for and reconciling data across systems
Improved early decision-making and safeguarding interventions
Positive early feedback from social workers and managers
NYCC became the first local authority to receive “Outstanding” across the board in its Ofsted ILACS inspection
