Customer Success Story:
Bromford Housing
Overview
Bromford Housing, one of the biggest housing associations in the country, embarked on a digital transformation journey to modernise their IT infrastructure. This included the integration of various legacy systems into a single, unified platform. As part of this initiative, Bromford alongside its merger with two other housing associations, set out to migrate data from more than 400 systems into a new, centralised ERP system on Microsoft Dynamics 365.
.png)
The Problem
The move to a centralised and shared ERP was driven by the need to streamline operations, improve efficiency, and enhance data quality. However, the migration process was complicated by a range of factors.
Bromford’s key challenges were:
Data Integration: Bromford and its merger partners were operating on around 400 different systems, many of which were outdated and inconsistent.
Data Quality: The legacy data was incomplete and incorrectly formatted, requiring standardisation and validation to meet the new system's strict data requirements.
Merging Organisations: The merger of three housing associations created additional complexity, as each organisation had its own internal processes and systems.
Data Enrichment: The new ERP system required additional data fields that were not present in the legacy systems.
The Solution
To address these challenges, our team implemented a comprehensive data migration strategy that focused on the following:
Sentinel Data Platform: Establihsed the platform as a tactical data management solution during the year-long phased go-live, to manage temporary data flows and controls
Data Staging and Cleansing: We established a data staging area where data from all 400 systems could be temporarily stored, cleansed, and prepared for migration
Data Enrichment: Missing data fields were added, and a portal was set up for Bromford to input information for previously uncollected business processes
Data Transformation: Data was transformed and standardised into the required format for the new system
Seamless Data Migration: Once the data was cleansed, enriched, and transformed, we facilitated the smooth migration of all records into the system with minimal disruption
Benefits
99.98% Success Rate
The migration achieved near-perfect success, ensuring reliable and consistent data in the new ERP system from the start.
Improved Data Quality
Data cleansing and enrichment made Bromford’s data more accurate, complete, and ready for future use, enhancing decision-making and efficiency.
Operational Efficiency
With all data standardised and integrated into one system Bromford can now deliver faster, more efficient services to their tenants.
