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Sentinel praised for its focus on quality Book a Free Consultation Sentinel has achieved two new ISO certifications, with its commitment to continuous improvement earning high praise. In awarding the ISO 9001 and ISO 27001 standards, certification body ISO Quality Services described Sentinel as “an absolutely incredible company to work with”. Account manager, Kerrie Radburn, added: “The team should be very proud of the hard work and commitment that has gone into their certification journey.” ISO 27001 recognises Sentinel’s best-practice approach to handling B2B data while ISO 9001 highlights the quality management principles that underpin its operations. Lead auditor, Julia Meaden, recognised the team’s “full commitment”, explaining that all recommendations were implemented to a high standard with many actions completed ahead of schedule. “Their professional approach made them a joy to work with,” she added. “They have a real focus on continuous improvement, and I have no doubt that they will continue to build on the approaches that they have put in place.” Sentinel’s Smitha Naveen, who managed the certification process, explained that ISO 9001 & ISO 27001 were key to the company’s strategic direction and its ongoing focus on quality. “Led by our directors, everyone is fully committed to achieving the highest standards in client service, staff welfare and training,” she added. “Our aim is to meet, and wherever possible exceed, the needs and expectations of our customers. The company’s quality management and security management systems set out the framework for achieving this.” 15 Apr 2020 Contact Sentinel Partners Limited 3 Brindley Place Birmingham B1 2JB +44(0)800 612 2116 info@sentinelpartners.co.uk Schedule a Strategic Review Name Email Company What challenge are you trying to solve? Send

Discover how Sentinel’s Family Support Planning Tool helps local authorities improve early help coordination by bringing case management and multi-agency collaboration into one secure digital system, reducing duplication and ensuring families receive consistent, timely support. Contact Us The Sentinel Advantage for Family Support Planning Join-up early help planning between local authorities, practitioners, and families Book a Free Consultation Improving How Early Help is Delivered Local authorities are under pressure to coordinate early help services more efficiently, with growing caseloads, multiple agencies involved, and the need for timely, targeted support for families. The Family Support Planning (FSP) Tool provides a secure, digital space for lead professionals to create, manage, and review support plans. It brings together key information from local authority teams and partner services, helping practitioners work collaboratively, reduce duplication, and keep families at the centre of the process, ensuring support is consistent, coordinated, and delivered at the right time. Powerful Features, Real Impact Digital Planning & Case Management Create, update, and manage Family Support Plans in one secure online space — replacing outdated forms and improving visibility for lead professionals. Smart Workflows & Review Tracking Built-in 6- and 12-week reminders and pre-filled review forms reduce admin and ensure plans are regularly updated without duplication. Flexible Case Ownership Easily transfer plans between lead professionals when responsibilities change, maintaining continuity and clear handover. Collaborative, Multi-Agency Access Enable secure collaboration across local authority teams and partners, with controlled access and shared responsibility. Book a Demo Today Success Story Portsmouth City Council Portsmouth City Council has adopted the FSP Portal as a core part of its early help approach, replacing outdated manual processes with a streamlined digital system. Lead workers now benefit from automatic review reminders at key milestones, reduced duplication through pre-filled actions, and the ability to easily transfer plans when responsibilities change. This has improved consistency, saved time across teams, and strengthened continuity of support for families. Client Story Looking for More? Adopted Children Data Management Solution Missing, Exploited, Trafficked (METS) & Gangs Portal Free School Meals Portal All Government Solutions

Sentinel Partners' wide-ranging data solutions for early intervention and support across Liverpool. Contact Us Customer Success Story: Liverpool City Council Background Liverpool’s ‘Earned Autonomy’ status under UK government’s Supporting Families programme has allowed it to accelerate its digital transformation programme and bring about more effective and integrated city services. To enable the transformation, however, delivery systems and processes needed to become more data driven.  After a referral from Birmingham City Council, Sentinel was selected to provide its integrated data management platform, which was configured and implemented to meet Liverpool’s specific requirements. "Liverpool was struggling to link vast amounts of data and at risk of not achieving its programme targets. The developments with Sentinel to improve data linkage for identifying complex families, partner work with families, and tracking outcomes have seen Liverpool achieve and exceed annual targets." John Bowers Supporting Families Programme, Family Hub, and SAFE Taskforce Data and Information Manager The Solution Sentinel and Liverpool’s partnership began with the Troubled Families 2 programme which saw 35 core data feeds implemented, creating a unified repository of residents and families across the City.  This allowed managers to identify how many families lived in the City and which of those families needed immediate support. This work evolved into the Supporting Families 3 programme, establishing a much more comprehensive view of families and children whose circumstances meant they were at risk of escalation – a cohort some 193% larger than originally anticipated. This work led to some critical work for the partnership using data to better identify gang networks across the city. When Covid hit, Sentinel and Liverpool worked in partnership to integrate 13 new NHS data feeds and provide a fully profiled single view of vulnerable individuals to Public Health England. This tactical Covid response was commissioned, configured, and implemented within two weeks, going live in early April 2020. Later during the pandemic, this enabled Public Health England and the Liverpool team to run the UK's first mass test-and-trace programme across the Northwest, which proved to be very successful. Sentinel also helped Liverpool create its Vulnerable Pupil Portal (VPP) using the Sentinel Data Platform. It is designed to support and empower UK SAFE (Support, Attend, Fulfil, Exceed) taskforces in protecting children from becoming involved in crime, county lines, and gang exploitation. Bringing together data from schools, youth offending, police arrest records and intelligence, health information, historic education data, early help status and social care. The portal has helped Liverpool’s practitioners highlight key trigger points to identify and better young people who are particularly susceptible to offend, and therefore to better target their preventative work. The Results Improved Identification of Families in Need Immediately after implementation of the Supporting Families module, Liverpool could identify how many families lived in the city and how many of those families needed immediate support. This new target cohort was 193% larger than was previously known. Expanded Early Help Targeting The Platform also identified how many families should be the focus of Early Help, providing a new target cohort that was 130% larger than previously known. A specific dashboard for Early Help was implemented, identifying over 4000 families in need of early intervention. Integrated Citywide View of Need Expanded Early Help Targeting By integrating data from multiple sources, systems and agencies, the portal has established a complete picture of need across the city, helping ensure the appropriate level of alternative and specialist support is delivered. Gang Vulnerability Identification Based on those successes, the Sentinel Data Platform was extended to include a gangs module that helps identify gang members and those connected to them who are more vulnerable to recruitment.  Support for Mass COVID-19 Testing and Tracing It also played an important role in the implementation of the UK's first mass COVID test-and-trace programme, which took place in Liverpool. In this Video, John discusses the progress we have made in our long-standing relationship since 2018. By partnering with Sentinel Partners, Liverpool City Council created a powerful system that identifies at-risk young people and directs targeted interventions, all while ensuring data privacy and ethical use. Acknowledged Data Leadership As a result of its successful data transformation, Liverpool City Council is frequently cited as an exemplar authority by government departments such as the DfE and the Dept for Levelling Up, Housing and Communities for their advanced uses for Data in providing more targeted and affective services.  Liverpool’s data leaders are also called upon to run or support Government online seminars and workshop sessions to help share best practice with other authorities across the country. They have also taken part in national conferences to share their experiences with the wider UK Public Sector. Future Plans Liverpool’s plans for their use of the Sentinel platform continue to develop. Upcoming work is focused on the development of Family Hubs and an Early Years Intelligence Portal. The Early Years Intelligence Portal will capture information about developmental milestone attainment for children who are between the ages of 2-5. This can provide important insights to ensure children experiencing difficulties are supported early on and that schools are ready to support any special educational needs. Liverpool are also looking at how the data held in their Sentinel system can help them reduce the number of young people not in education, employment or training. Contact Us Call us: +44(0)800 612 2116 Email us: info@sentinelpartners.co.uk Schedule a Strategic Review Name Email Company What challenge are you trying to solve? Send Thanks for submitting! Don't hesitate to reach out, we would love to hear from you. Get a free data assessment today, and find out what Sentinel's master data management solutions can do for you.