Our Approach


Our Philosophy

Sentinel's culture is driven by the desire to exceed our customer's expectations in terms of what we can deliver, how quickly it can be done and how cost-effectively your goals can be accomplished. But, if we have one value that stands above all others, it is that of quality. 

Many our solutions are used to help the most vulnerable people in society, when they need it most, so we carry out extensive tests and checks to ensure our systems operate correctly. This commitment to quality is across the board; for example, a recent large-scale housing organisation transformation project employed our services to migrate data off multiple disparate legacy systems to Microsoft D365. We delivered data with 99.99% accuracy.

We are agile and adaptable in our approach, and we always work in the most appropriate way to suit the needs of our clients. Part of our ongoing consultancy and support approach is to become a trusted data partner driving innovation, initiative and enhancements. We work closely with all clients to address and discover opportunities for growth and added value beyond go-live; our initial projects almost always become the beginning of a data programme for our clients who gain more and more benefits from the platform (including its embedded Portal layer). 

Our technology and approach mean that it is easy to extend the scope of data and to provide new user portals to different teams and partners. User portals can be for display and analysis, but they can also include data collection forms to open new channels of customer interaction and data sharing.

For all our solutions, we offer a full product lifecycle service. This includes a team of implementation and development consultants, project managers, onboarding consultants, product managers, and a complete support service.  

"The team turn things around so quickly; when you ask them to do something, it's just done – which is phenomenal. They are always really helpful at the end of an email and really receptive."

Fran Shaul
Supporting Families Manager
Portsmouth City Council 

How we work

Our team of consultants work closely, collaboratively, and in an agile manner through scoping, data-discovery, design and implementation. Our methodology in the preliminary stages involves phases and iterations of scoping and discovery workshops. Subsequent phases involve close collaborative development, ensuring functionalities and data are right for your requirements and goals. Throughout, we listen, understand, and identify your requirements and challenges – our ethos is to be our client’s partner, not merely a vendor. The ways we work are collaborative, focussed and thorough – adding value and insight early to provide a best basis for development or implementation.   
Our Data Register forms part of this fundamental methodology. The data register is an information asset inventory. It is built from engagement with data owners and key stake holders. Its purpose is to understand your data landscape in terms of content, purpose, quality, dependencies, volumes, interface interactions, dataflows, the mastering of data, age and retention of data (archive concerns), as well as security and compliance requirements. This is part of our consulting process, part of our implementation approach, and part of all data service projects. 
Broadly, we our working process follow three distinct stages, progressing through three distinct levels of consultation and analysis.  

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Beyond these stages, after go-live, our consultancy teams provide ongoing added value with post po-live developments and integrations as required. Such changes can be done by our consultants or lead by our clients who can call upon our support as and when it is needed.  
We also serve as data partners in wider transformation projects and can assist with migration, cleansing, insight and analysis drives associated with the core service and/or product. We can offer Data Science skills to build on the integrated dataset our platform provides. Many of our clients have benefited from our Microsoft Azure Machine Learning capability for predictive profiling and big-data matching technology bolt-ons. These features enhance the quality of matching across huge datasets and provide a new dimension to the insight and analysis, for example in terms of risk and profiling vulnerability, customer behaviour, asset management, and fraud. 

When beginning our search for an early years solutions partner, we realised that what we wanted ultimately wasn't available off the shelf, prompting us to choose Sentinel. We saw it as a solution with potential for development, allowing the core package to be tailored to our specific needs.

The solution we have is bespoke; we can set up online contracts for any individual child, and the system generates the payment. This capability is complemented by the system's ability to determine a child's eligibility within a second. Moreover, the solution has made our process much smarter, enabling us to go completely paper-free. The system's flexibility ensures that most eventualities can be taken into consideration. This flexibility has also empowered us to manage borough operations on a day-to-day basis, rather than waiting for the census. Additionally, it has positioned us as one of the few local authorities paying our providers monthly based on actuals. Overall, Sentinel has given us the opportunity to be more child focused.

For providers, the solution has reduced bureaucracy and streamlined the payment process. Providers can see monthly exactly how much money they have coming in and what they are being paid for each child. They have access to a lot more information at their fingertips.

The Sentinel team knows the system inside out. They can turn queries around very quickly, and they are working well with us on the recent expansion of the new DfE funding streams.

London Borough of Bromley
Early Years Solution


Data Consultancy and Expertise

Specialist data consultants with expertise from a number of industries and sectors

Learn about Data Consultancy and Expertise

Transform data use in your organisation

Book your free data assessment today, and find out how much of an impact Sentinel's Master Data Management tools can have on your business.

  • Strict control and monitoring of data quality and completeness
  • Built using the ICO's "data protection by design" approach
  • Trusted by public sector organisations and local authorities
  • Experienced, dedicated team of data integration and data sharing specialists

Take the hassle out of data management. Call us on +44(0)800 612 2116 or email us [email protected].