Quality and Compliance

Always striving to exceed expectations

Combining quality with agility

Sentinel’s solutions are used to identify and help support the most vulnerable people in society. Quality matters to our clients and it matters to us - we know how vital it is to get things right first time.

Led by the directors, the entire Sentinel team is committed to meeting, and wherever possible exceeding, the needs and expectations of our customers. The framework for achieving this is provided by our quality management and security management systems.

Our quality culture combines an agile approach with adherence to processes and standards, including those of our clients.

Sentinel holds the following certifications:

ISO 9001: 2015 which guides and recognises the quality management principles that underpin our activities
ISO 27001: 2013 which recognises our best-practice approach to handling B2B data
Cyber Essentials - the Government-backed, industry-supported scheme that recognises organisations' cyber security measures.

View our key documents

Quality_Policy.pdf

Information_Security_Policy.pdf

ISO_9001_Certificate.pdf

ISO_27001_Certificate.pdf

A collaborative approach to compliance

Our data systems help clients by bringing personal data together to form an accurate, holistic view which improves their understanding of individuals and families who need support.

They also improve collaboration by enabling relevant data to be shared between partner agencies that are involved in delivering support services.

We are fully aware of the data protection obligations that accompany the use of our data software and we are always on hand to advise and work with our clients to ensure the compliance of the solutions we deliver.

This includes ensuring there is a clear and lawful purpose for processing and sharing personal data, and that this is done fairly and transparently, whilst maintaining the security and integrity of the data at all times.